Application Process 400-19-20-15

(Revised 10/1/15 ML #3459)

View Archives

IM 5408

 

Upon receipt of an application (regardless which application form is used), the TANF Eligibility Worker must:

 

  1. Determine if the application is complete and signed:
  • If a signed application is incomplete, the household must either complete the application or sign a completed Statement of Facts or Monthly Report whichever is applicable.

Exception: If the application submitted is the SFN 719, “Request for Benefits”, a Statement of Facts or Monthly Report whichever is applicable is required.

  • See TANF policy at Required Applications in Various Circumstances 400-19-20-20 to determine when a application, Statement of Facts or Monthly Report can be used.
  1. If the application does not list an address, the TANF Eligibility Worker should review the contact information found on a mailing envelope, in a phone book, on a Motor Vehicle query or using any other available resources for address information.
  1. Schedule a face-to-face interview.

Exception: If there is not a break in assistance of one full calendar month, the face-to-face interview is optional.

  1. The application must be registered in the automated computer system as soon as possible upon receipt, but no later than the fifth working day following receipt. If no mailing/residence address can be located, ‘General Delivery’ must be used as the mailing address for all notice(s). If the notices are returned for insufficient address:
  • If the application has not been approved, the application should be denied due to loss of contact and documented in the casefile.
  • If the application has been approved, the case can be closed for loss of contact and documented in the casefile.